Return and Refund Policy

At Ellis And Ford, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and hassle-free return and refund process. Please read through our Return and Refund Policy to understand the guidelines for returning items and obtaining refunds.

1. Return Eligibility
You may return items within 14 days of receiving your order, provided the following conditions are met:

• The items must be unworn, unwashed, and in original condition.

• All original tags and packaging must be attached.

• Certain items such as swimwear, underwear, or accessories may not be eligible for return for hygiene reasons (unless faulty).

2. How to Initiate a Return
To return an item, please follow these steps:

1. Contact Us: Reach out to our customer support team via email at Support@ellisandford.com within 14 days of receiving your order. Include your order number and a brief explanation of why you are returning the item(s).

2. Return Authorization: Once we receive your return request, we will provide you with return instructions and a return address.

3. Prepare Your Return: Pack the items securely in their original packaging (if possible). Ensure that all items are in their original, unused condition with tags still attached.

3. Return Shipping

• You are responsible for the return shipping costs unless the item is faulty or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

• Please note: Original shipping fees are non-refundable.

4. Refund Process
Once we receive your returned item(s), we will inspect the condition of the items to ensure they meet the return criteria. If everything is in order, we will process your refund to your original payment method. Refunds will be issued within 5-7 business days after the return is received.

• Shipping Costs: Please note that shipping fees are non-refundable. If you received free shipping as part of a promotion, the original shipping cost will be deducted from your refund amount.

5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, please return the item and place a new order for the desired item.

6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact our customer support team immediately. We will arrange for a return and either issue a full refund or send a replacement, depending on your preference.

• You will not be responsible for the return shipping costs in these cases.

7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:

• Swimwear and Underwear

• Earrings or Accessories (unless faulty)

If you are unsure whether an item is returnable, please reach out to our customer support team before making your purchase.

8. Late Returns
Returns outside of the 14-day window will not be accepted. We recommend returning your items as soon as possible to ensure they meet the return deadline.

9. Customer Service
If you have any questions or need assistance with your return, please don’t hesitate to contact us. Our customer support team is here to help.

Email: Support@ellisandford.com
Phone: +31 [generate a random Netherlands phone number]

Thank you for shopping with Ellis And Ford. We value your satisfaction and will do everything we can to ensure a smooth and positive shopping experience.