Shipping Policy
At Ellis And Ford, we strive to make your shopping experience as convenient and seamless as possible. Our shipping policy ensures that your order reaches you in a timely and secure manner. Below are the details regarding our shipping process:
Shipping Locations
We currently offer shipping within the Netherlands and select other European countries. Please check your shipping destination during checkout to confirm if we deliver to your area.
Processing Time
All orders are processed within 1-2 business days. Orders placed after 6:00 PM CET will be processed the next business day. We make every effort to process and ship orders as quickly as possible.
Shipping Methods and Delivery Times
We offer the following shipping options:
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Standard Shipping: 3-5 business days
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Express Shipping: 1-2 business days (for faster delivery)
Please note that delivery times may vary during busy shopping seasons (e.g., holidays) or due to factors outside our control, such as weather conditions.
Shipping Costs
Shipping costs are calculated at checkout based on the size of your order and delivery location. You will be able to view the total shipping fee before finalizing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your order on the carrier's website to stay updated on its progress.
Lost or Delayed Packages
While we aim to ensure all packages are delivered on time, sometimes delays may occur due to circumstances beyond our control. If your package is delayed or lost in transit, please contact our customer support team immediately. We will work closely with the courier to locate your package and resolve any issues.
Customs and Import Duties
For international orders, please be aware that customs duties and taxes may apply based on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. For more information on customs charges, please consult your local customs office.
Packaging
We take great care in packaging your items to ensure they arrive in perfect condition. All orders are securely packed in eco-friendly packaging.
Delivery to Multiple Addresses
Currently, we are unable to ship to multiple addresses in a single order. If you need to ship items to different locations, please place separate orders for each delivery address.
Questions or Concerns?
If you have any questions or concerns about your shipment, please don’t hesitate to contact us. Our customer service team is happy to assist you.
Contact Information:
Email: Support@ellisandford.com
Phone: +31 [generate a random Netherlands phone number]
We appreciate your business and are committed to getting your order to you quickly and safely!